How are you training front desk teams to deliver concierge-level recommendations and handle last-minute guest requests when there’s no dedicated concierge on duty? We’ve added a 10-minute 3:00 pm “what’s on tonight” huddle and a shared Google Map of 62 vetted spots with notes on peak waits and signature dishes, but I’m looking for bite-size courses, role-play scenarios, and any tools (Resy/OpenTable workflows, text templates) that help us lock tables and car service within 20 minutes.