We’ve been piloting a 20-minute “greeter + desk + runner” rotation during the 4–6 pm wave, with one person dedicated to lobby triage and mobile pre-check on the iPad. It’s cut average queue time by about 5 minutes and guests seem calmer — how are your teams coordinating roles during peak arrivals?
We run a tighter 15‑minute rotation and text a pre-check link 30 minutes out; the greeter keeps a simple ‘green/yellow/red’ board so the runner pre-pulls keys and luggage tags — feels like a pit crew in a good way. Small caveat: when opt‑in dips below 50%, we swap the runner to a second greeter for 10 minutes — have you tried that?
Piggybacking @emerson_l89: we add a ‘keys-only’ express stanchion 4–6 pm; occasional VIP confusion, so signage matters.