We’ve all been there, the rush hits and suddenly the waitlist is longer than the line at a concert. I’ve started using a quick text reminder system for guests waiting over 30 minutes, which helps a ton in managing expectations. Anyone else have tips for keeping both guests and staff calm during these busy times?
, long wait times really drive me nuts too! I’ve found that offering complimentary drinks while guests wait can help ease the tension a bit. It’s not a solution for everyone, but it definitely helps keep spirits up.
I’ve found that a staff member roaming the waiting area with a clipboard can really help too. It gives guests a chance to share their thoughts or concerns and feel acknowledged while they wait — kind of like a VIP meet-and-greet without the backstage pass! Have any of you noticed if that setup calms the mood?