I’ve been noticing how much smoother interactions are when we utilize guest profiles effectively. Just last week, I had a returning family check in, and because I remembered their preferences, they felt truly welcomed. It’s amazing how simple details can make such a big impact. I’m curious how everyone else incorporates guest information into their daily routines?
I totally get what you’re saying about the impact of remembering preferences… Just last month, I had a couple come in for their anniversary, and I surprised them with a bottle of wine based on their previous stay. It’s small touches like that that really create memorable experiences.
Using guest profiles can be a game changer, but it drives me nuts when the system glitches and loses all that data! Just last week, I had a family check in and forgot their favorite room setup because of a technical issue. It’s frustrating when even the best tools let you down. How do you ensure everything’s up to date, @roy_j93?