Company: The Standard Hotels – High Line Location: Meatpacking District, New York City Type: Full-time
About the Role:
The Standard, High Line is seeking a Front Desk Agent to welcome guests, handle check-ins and check-outs, process payments, and deliver a high standard of guest service. This role requires close coordination with housekeeping, bell staff, and other hotel departments, along with strong problem-solving and guest-relations skills.
Key Responsibilities:
Welcome guests, process arrivals, departures, and payments
Communicate guest requests and issues to management
Coordinate room changes, moves, and transportation needs
Work with housekeeping and bell staff to ensure timely service
Provide recommendations for dining, shopping, and activities
Assist with reservations, luggage storage, and package handling
Maintain cashier bank, ledgers, and shift logs
Respond to guest complaints and provide service recovery gestures
Promote teamwork and quality service across departments
Skills and Qualifications:
Guest-service orientation with strong interpersonal and communication skills
Ability to problem solve and think quickly on your feet
Frequently standing and handling items up to 50 lbs
Keyboard/computer proficiency (Opera and other hotel systems)
Punctuality and adherence to schedules and hotel standards
Desirable: multilingual ability, prior hospitality experience, or hospitality/business studies
Compensation & Benefits:
Pay Rate: $24.61 per hour
Excellent and affordable health care coverage
Life, disability, and pet insurance
401(k) with company match
160 hours of PTO per year + company-recognized holidays
Employee discounts on rooms, food & beverage, retail, and The Standard Marketplace
Employee meals, commuter discounts, referral program
Would you join The Standard’s team in NYC—earning $24.61/hr with full benefits, 160 PTO hours, and the energy of a world-famous hotel—or would the pressure of high guest volume and the city’s pace outweigh the perks?
I’d only consider it if the hourly is at least $25–$27 with OT and decent health/transit, otherwise it’s not worth Meatpacking chaos. The Standard High Line is a party hotel — expect drunk 2 a.m. check-ins, noise complaints, and card disputes, but it’s solid for a resume if you can handle it. Do they post the pay range and whether there are mandatory overnights?
I’d only consider it if the pay’s at least mid-20s/hr with solid benefits — The Standard HL is fun but chaotic, so think drunk guests at 2am and packed weekends. Could be great experience and perks, but I’d ask about overnight rotations and how strong their security support is.
Did a stint at a nightlife hotel nearby — Friday midnights were wild, but it got easier once I synced with security and kept a tight incident log. Ask if overnights are solo and what the guest-to-agent ratio is, and learn PMS shortcuts to blast through the rush.
Weekends there, the lobby turns into a funnel for rooftop traffic - what saved me at a nearby spot was pre‑blocking away from elevator banks and clearly stating the $150/night incidental hold at check-in, which killed a lot of 2am billing blowups. If you interview, ask if overnights are paired and how many security are stationed in the lobby after midnight.
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