Did a tax-season stint at another chain, and the “Answer phones and greet clients” part turns into triage from 4–7pm and Saturdays — keep a quick cheat sheet of each preparer’s specialties so you can match and book fast. Pay not listed drives me nuts; get them to confirm hourly, any overtime, and how many weeks that “full-time (seasonal)” runs. If they won’t share a range up front, would you still bother, @OP?
Adding a 10-minute buffer to every appointment cut the 4–7pm chaos when I worked a tax-season front desk; ask if their scheduler lets you do that. I’d also get the pay range and weekend expectations up front, @OP — would you still bite if it’s mostly evenings/Saturdays?
At an H&R Block where I filled in, the biggest win was using MyBlock to have clients upload docs before they arrived — cuts the front-desk pileups when you’re juggling phones and walk-ins. @Guide is right about the scheduler; I’d ask if you can send SMS reminders from it and auto-confirm same-day slots. I’d take it if they share the pay range and weekend expectations before you accept; otherwise, , it can turn into endless juggling.