I just tweaked our Cornerstone and Weave reminders to send at 72 hours and again at 8 a.m. day-of with a soft “Reply C to confirm,” and our dental no-shows dropped from about 5 a week to 1–2. What wording and timing have felt kind to your pet parents while keeping the schedule smooth, especially for anxious dogs or seniors who need extra prep?
We moved the day-of ping to 7:15 a.m. and added a 24-hour “Quiet Entry?” text that, on Q, auto-flags the chart and drops a 10-min buffer; replies still use C to confirm. > while keeping the schedule smooth, especially for anxious dogs or seniors who need extra prep? We’ve found that heads-up prompt cuts last-minute cancels and lets us prep meds/side-door — anyone gotten Weave to auto-extend the slot when Q is selected?
We added a 36-hour nudge with the pet’s name and a simple “RES” to reschedule that auto-texts three alternative slots, and the day-of includes “Text L if running late” to hold 10 minutes and flag anxious/senior prep. Have you tried swapping the 72-hour for 48 to catch weekend planners? Capping at two texts kept it kind and still cut ghosting.
One tweak that helped: include an.ics ‘Add to Calendar’ link in the 72‑hr reminder; once they tap, phones set a leave-time alert and our day-of misses dropped, though a few Androids treat it like a file so we add ‘open to save.’ Would you try a 2‑hr text that says ‘Text R for ramp/carry assist’ to auto‑flag anxious/senior charts?