Last week on the forum, discussions centered around enhancing front desk operations and improving client interactions. Members shared strategies for upselling services, with many focusing on personalized approaches. There was also a lively exchange about leveraging technology, particularly two-way texting, to streamline communication. Additionally, reducing no-show rates through gentle reminder texts generated substantial interest, with members offering practical tips and experiences.
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What’s your best front desk upsell right now
Members are sharing their most effective upselling techniques. It’s a great chance to pick up fresh ideas that could work in your setting.
Quick win for us is a 20‑second check‑in script tied to notes: “You’re here for a 60‑min facial — most guests add LED for $15; want me to check availability?” @Nina we see about 14% take rate and keep it to one offer per visit so it doesn’t feel pushy. If there’s hesitation, we just point to a small counter card with the add‑.